Return & Refund Policy
Last updated: June 2026
We want you to love your Loreana Skin piece. If something isn't right, this policy explains how returns and refunds work.
Return window
You may request a return within 14 days of receiving your order. To be eligible, the piece must be unused, in its original condition, and returned in its original packaging.
Free returns
We offer free worldwide returns. Contact us first and we will provide instructions and a return label where applicable.
How to start a return
- Email support@loreanaskin.com with your order number.
- We will confirm eligibility and send return instructions.
- Pack the piece securely in its original packaging and ship it back using the method provided.
Refunds
Once your return is received and inspected, we will notify you and process your refund to the original payment method. Refunds typically appear within a few business days, depending on your bank or card issuer.
Damaged or faulty items
If your piece arrives damaged or develops a fault, contact us within a few days of delivery with photos of the item and packaging. We will arrange a replacement or refund. Every piece is also covered by our lifetime warranty against manufacturing defects.
Non-returnable items
Gift cards and any made-to-order or personalised items cannot be returned unless they arrive damaged or faulty.
Contact
Need help with a return? Email support@loreanaskin.com.